Terms of Service

1. Acceptance of Terms

By accessing or using the app, you confirm that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and accept these Terms and our Privacy Policy. If you do not agree, please do not use our Service.

2. Description of Service

e-mpesa exchange provides a secure digital platform that allows users to exchange Kenyan Shillings (KES) to US Dollars (USD) via supported mobile money wallets, including M-Pesa.

3. User Responsibilities

• Provide accurate and up-to-date information
• Use the Service for lawful purposes only
• Keep your account credentials secure
• Report any unauthorized use of your account

We may suspend or terminate accounts engaged in suspicious or illegal activity.

4. KYC and Compliance

We comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. You may be asked to submit personal documents. Refusal may lead to service denial.

5. Exchange Rates and Fees

• Rates are dynamic and may change anytime
• Fees may apply and are shown before transaction confirmation
• Confirmed transactions cannot be reversed

6. Transaction Limits

We may impose limits based on verification level, regulations, and risk assessments. Limits will be communicated during transactions.

7. Disclaimers

The Service is provided "as is" and "as available." We do not guarantee uninterrupted or error-free service and are not liable for third-party delays or issues.

8. Limitation of Liability

e-mpesa exchange is not liable for:

• Incorrect account details or failed transactions
• Indirect or consequential damages
• Loss of business, profits, or data

9. Account Suspension and Termination

We may suspend or terminate accounts that violate our Terms or laws. You may also close your account anytime by contacting us.

10. Intellectual Property

All trademarks, content, and software belong to their respective owners. You may not use, reproduce, or distribute any part of the Service without permission.

11. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved in courts located in Nairobi.

12. Amendments

We may update these Terms. Updates will be posted on the app or website. Continued use constitutes acceptance of any changes.

13. Contact Us

For questions or concerns, please contact:

e-mpesa exchange
Email: support@e-mpesaexchange.com
Phone: +254 795 435 753
Website: www.e-mpesaexchange.com